FAQ
Frequently Asked Questions
Do you have a physical storefront I can visit?
We are a fully online roastery! By operating entirely online, we can focus 100% of our energy on sourcing the freshest beans and roasting them to order, delivering them straight to your doorstep.
How long will it take to get my coffee?
We roast our beans in small batches to ensure maximum freshness. Orders are typically processed and shipped within 1–3 business days. Depending on your location, shipping usually takes an additional 2–5 business days.
Do you offer international shipping?
Yes we do!
How should I store my coffee to keep it fresh?
To keep your coffee tasting its best, store it in a cool, dark place (like a pantry) in an airtight container. We recommend avoiding the fridge or freezer, as moisture can compromise the flavor.
Are your beans ethically sourced?
Yes! We partner with sustainable farms and cooperatives that prioritize fair wages for farmers and environmentally friendly growing practices.
Do you offer a coffee subscription?
Yes! You can join our subscription club to get your favorite coffee automatically delivered to your door every week, two weeks, or month—plus, you’ll save 30% on every order. You can pause or cancel anytime.
What is your return policy?
Because coffee is a perishable food item, we cannot accept returns on opened bags. However, your satisfaction is our top priority! If there is an issue with your order or you are unhappy with your coffee, please reach out to our support team within 7 days and we will make it right.